This is a HORRIBLE facility for storage. You have to back in to a narrow space uphill for two floors. After a couple of horrifing bumper experiences, I just started parking on the street and lugging out things one piece at a time. (The available parking is also not really close to the building.) The worst is that you cannot cancel your space online--you have to go in physically and tell them you are done.
5. Customer service representative should leave better notes on the file.
3. Customer service should understand the error messages returned from the app. The error messages should also be much more descriptive "Sorry, there was an error on our end" is not helpful for either party.
4. Customers should be able to request to speak with the same customer service representative.
Rude, dismissive, disrespectful, and incompetent are too generous for the staff and service provided at this location. U-Haul at Central Square attempted to install a hitch on my vehicle for which I paid $366 in advance. Instead, they caused significant damage ($600+ repair fees) when the mechanic attempted installation and couldn't correct his mistake. This is a simple installation that shouldn't have rendered my vehicle un-drivable. I dropped my vehicle off as scheduled on Saturday and now it's the following week and I still don't have my vehicle. The reason being, after shorting out my electrical transmissions, the "Owner" (as his U-Haul nametag states) and "general manager" (as his business card states), attempted to fix the situation. This "Owner" is NOT A LICENSED MECHANIC yet he felt license to behave as such by attempting to jab at my break line with a screw driver causing even more damage. My vehicle had to be towed out of the station to a legitimate repair center ($150) They are ignoring my emails and phone calls. They owe full reimbursement for the cost of this installation and full payment for my tow and repair fees. They are unsafe and uncaring and considering the quality of my service- they are a tremendous risk to all drivers.
I had a great experience renting from here to move some stuff from one place in Central to another today. Although the line was long when we got there, it moved quickly. The van was brand new with only 100 miles on it and we had a very quick and easy experience with pick-up and drop-off. For an in town move U-Haul is quite a steal, since your mileage will be low. The owner helped me both times.
Really terrible experience -- possibly the worst I've had as a customer. I reserved a truck on the website to be picked up after hours via self pick-up. When I arrived, the app returned an error. I spent the next two hours on the phone with different customer service representatives as they told me different ways to fix it, none of which worked. It turns out, the manager of the location never actually assigned me the truck, despite my reservation going through. I never got my truck.
1. There is no excuse for letting a reservation go through without a vehicle being assigned. That needs to be fixed.
2. If an error returns, "please call this 24h number', someone should be on the other end. "Chris" never picked up.
STAY AWAY FROM THIS PLACE!!!!! Horrible experience. Stuff extremely rude. Would give a 0 star if possible. I was returning right around closing. They blocked the entrance and closed the garage right in front of me and yelled at me to find a metered parking while of course nothing was available.
Advice for improvement:
U Haul Moving Storage At Central Square is a US Moving Company based in Cambridge, Massachusetts. U Haul Moving Storage At Central Square is located at 844 Main St, Cambridge, MA 02139, USA.
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