The other repair shop determined that the belt did not get tensioned by the mechanic at Cambridge Bicycle and they thought the cracking noise comes from the back wheel. The mechanic found oil on the front and back brake pads, so I had to buy new ones to replace both. After spending another $25 on parts and getting the belt tensioned, I am now back to where I started with a cracking noise from the back wheel.
Bought a bike at a reasonable price, though I had to push to get the salesperson to show me the cheaper tier of bikes. I then had to take the bike in 3 times in the next 3 months. First because a seat broke (I ended up with two stitches) then twice for the same flat tire. Turns out they had replaced the tube but missed the embedded metal splinter that caused the leak in the first place. They didn't charge for the new seat, and only charged for the part on the second time I got my tire replaced. Ultimately, be careful of how well the bike has been assembled, but they take responsibility when a problem is their own, so I'm giving a fairly good review.
UPDATE: In the last three months, two of my friends and I have had egregiously subpar service from their store. In one case, a bike that was in for a routine service came back with the front derailleur off alignment, and both front and rear brakes so badly adjusted that the pads were in continual contact with the wheel. This is incredibly unprofessional. I am updating my review to one star.
I was lucky to work with Dane who met with me on three separate occasions to figure out which bike best suited my needs. Dane provided full disclosure about pros and cons of my options and also informed me of damage that had occurred to the bike I was considering. If you arrest interested in service as well as a good bike option, I'd highly recommend Cambridge Cycle and Dane.
Efficient, complete local store with lots of gear. Location is ideal. Very cool people who went out of there way to get me squared away with my new bike even at the end of the day. Planning to go back soon!
OLD REVIEW: Great service and they really know their stuff. It's not the cheapest place around, but you do get what you pay for.
I visited Cambridge Bicycle again this morning in the hope they can resolve the cracking noise, another mechanic looked swiftly at the issue and adjusted the belt tension to a lower level again. For now it is not cracking anymore, let's hope it stays that way and it finally resolved the issue. It is good that in the end another mechanic helped me out and took his time to address the actual issue.
Attentive and very informative information provided by friendly helpful staff. No hard sell; in fact, no sell!
Two weeks ago, I had a loud cracking noise coming from my back wheel, the mechanic at Cambridge Bicycle persuaded me the bottom bracket had to be replaced in order to fix the issue. After leaving the bike with them for 2 weeks, the bike still was not fixed. On the phone I was told that they had not yet received the replacement bracket. When I went into the store the next day, the mechanic told me that the bracket is here, but the repair has to wait for other shorter repairs to get done first. I shall come back in two days. Only after I talked to the manager and explained to him how long I have been waiting for my bike, they started the repair on the bike. The bike got a new bottom bracket installed which was supposed to fix the cracking noise. To release my bike I paid $75 for the parts and repair. The repair had now caused new issues: the belt was slipping off and the brakes did not work anymore, emitting loud squeaking noises. Pointing this out to the mechanic, he then hammered on the spindle in the hope to shift it further in, which did not resolve the issue. He then told me that I need to buy a new belt and a new front driver. Talking to the manager, who says of himself that he is not a mechanic, he asked me if they did the job that they were paid for and if I did not like it I should come back another day next week. The other issues about belt slipping and brakes not working are not caused by them. So I had to bring my bike to another repair shop to understand what was actually going with all those new problems that did not allow me to use the bike at all anymore.
Cambridge Bicycle is a US Bicycle Store based in Cambridge, Massachusetts. Cambridge Bicycle is located at 259 Massachusetts Ave, Cambridge, MA 02139, USA.
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