Extremely poor customer service. The manager proved highly unhelpful when an issue arose regarding my reservation and refused to work with me in resolving the problem, wasting more than three hours of my time.
The agent at the Cambridge location is extremely helpful and friendly. I returned my car at Logan airport and forgot my GPS in the car. While waiting for my plane I received a call from AVIS lost and found. Five days later (today) the phone arrived via UPS. Great, caring service.
In addition to the receipts they gave me being $5 less than the amount that ended up being charged to my credit card, they were so incompetent that they double-charged me and my friend (ie, billed both of us for the same car because we used one card as security and a different one for payment).
Renting from this particular Avis location is always a pleasure because of the consistently courteous, helpful staff. Their hours are more limited than the airport, so that's something to take note of, but not at all a problem. One reviewer whined about the pickup location of the cars. The cars are upstairs in a parking garage. What's the big deal? This is an urban environment. I am always happy to rent from this location because of the same friendly faces I always see behind the counter. Renting from this location is an enormous improvement over any airport counters I've ever seen.
Convenient location, easy pickup and dropoff
Avis Car Rental is a US Car Rental based in Cambridge, Massachusetts. Avis Car Rental is located at 350 Massachusetts Ave, Cambridge, MA 02139, USA.
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