Terrible Customer service - Lady on phone was too busy to check a tool I was looking for, going to Home Depot
Moved in this past September and come here all the time for basic needs. Small hardware/tool selection but everything I need for my basic house projects. I mainly go for kitchen and bathroom and cleaning stuff and staff always helps me out if I have a question. Don't know why the guy below said they're expensive - most of their stuff is the same price if not cheaper than the big stores nearby.
While the store has an amazing assortment of products for such a small space their customer service is literally the WORST on Mass Ave. The other day I was simply BROWSING for a Christmas tree and because I was not satisfied with any of their products, hence leading the store without purchasing something the cashier literally glared at me, shook his head, and rolled his eyes as I left. It's abosuletly so unprofessional to expect every customer to purchase something when entering the store.
Terrible customer service very rude and not helpful. Me and my mother needed a certain screwdriver when we asked the guy for help he pointed when I asked him if he could show us where they were he rolled his eyes, sighed and walked down aisle with an attitude and still pointed . He totally refused to help us find the right screwdriver !!! U need to train your male employees to respect woman and learn customer service
Great location in central carrying most tools, hardware, and home goods. They can copy keys and they have a great selection of organizational products. Staff knows where everything is and is very helpful. It is a little bit more expensive than your bigger chain.
Economy True Value is a US Hardware Store based in Cambridge, Massachusetts. Economy True Value is located at 438 Massachusetts Ave, Cambridge, MA 02139, USA.
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